Returns

RETURNS:

If you are not satisfied with our products or would like to exchange, simply return the products, including the proof of purchase within 14 working days. The item(s) must be returned in a perfect sale-able condition, with the tags still attached.

Please note that all UK returns are only to be sent via a ROYAL MAIL tracked service as other couriers will not deliver to our Returns Address.

Sale items may be exchanged but are non-refundable. 

Upon receiving your returned item(s), exchanges will be sent out within 4-6 working days. All refunds will be processed within 14 days of receiving your goods.  

Customer Service Team Opening Times:

Monday – Friday (9:30am – 5:30pm) BST

Before sending returns please fill in and include our returns form

CLICK HERE TO DOWNLOAD RETURNS FORM

 For returns and exchanges please return to:

NVLTY RETURNS

PO BOX 18234

BIRMINGHAM

B35 9EN

Please note that we do not cover any shipping costs for returns. For exchanges, the replacement item will be shipped out free of charge.

Please note that all UK returns are only to be sent via a ROYAL MAIL tracked service as other couriers will not deliver to our Returns Address.