Returns

RETURNS:

If you are not satisfied with our products, simply return the products, including the proof of purchase within 14 days of receiving your item and the item(s) must be returned in a perfect sale-able condition, with the tags still attached.

Sale items may be exchanged but are non-refundable. 

Upon receiving your returned item(s), exchanges will be sent out within 1-3 working days. All refunds will be processed within 14 days of receiving your goods.

 

If you need assistance with the process be sure to contact our customer service teams: contact@nvltylondon.com  

Before sending returns please fill in and include our returns form. The returns form will be located on the same paper as your order sheet.

 

If a replacement is needed:

CLICK HERE TO DOWNLOAD THE RETURNS FORM

 

 For returns and exchanges please return to:

NVLTY RETURNS

PO BOX 18165

BIRMINGHAM

B18 9LT

Please note that we do not cover any shipping costs for returns. For exchanges, the replacement item will be shipped out free of charge.