KLARNA

1) I have been asked to go to Klarna's site. Is this right?

If you have chosen to Buy Now, Pay Later then Klarna will send you an email with instructions on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card within 30 days. If you do not pay Klarna within the grace period, late fees may apply.

2) How will I know if my payment goes through?

If you make a card payment during the checkout, you will receive a confirmation email from N V L T Y confirming your payment has been accepted. If you choose Buy Now, Pay Later with Klarna then you will receive a confirmation email from Klarna with instructions on how to pay within 30 days.

3) Why have I not been offered Buy Now, Pay Later?

The offer to use Klarna's Buy Now, Pay Later service is automatically generated based on alorithms driven by the information you provide in the checkout on N V L T Y, including basket value, order history, item availability and more. It is also only available to those over 18 years of age. If you are not offered the Buy Now, Pay Later option you can still use the traditional card payment method.

N V L T Y has no control over decisions made by Klarna so if you are not offered the service please take this up with them directly - you can visit their website or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM.

4) Does a credit search take place against me?

No. Neither Klarna nor N V L T Y run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see and which does not affect credit scoring.

5) What do I need to provide when I make a purchase?

Just your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.

6) What should I do if I want to return part or all of my order?

If you are close to your Buy Now, Pay Later due date, you should also contact us on contact@nvltylondon.com who will make any necessary adjustments to the statement and provide further help if needed.