Shipping & Returns

SHIPPING:

Once orders are processed they are sent via DPD. 

Tracking information is automatically given to you once your order is shipped. You can then track the progress of your order via email and Mobile.

Please note we are processing orders on a daily basis during the Blackout Sale period. Please read the delivery dates. Your order will be processed within the timeframe allocated 

 

UK Shipping Rates:

  • DPD 2-3 Working Days Delivery - £4.99 
  • All orders above the value of £80 are shipped for FREE via DPD 2-3 Working Days Delivery

         

        European Shipping Rates:

        • DHL Tracked Delivery (5-8 Working Days): £24.99
        • All orders above the value of £100 via DHL Tracked Delivery (5-8 Working Days Delivery): £9.99
        • All orders above the value of £150 are shipped for FREE via DHL 5-8 Working Days Delivery 

        Please note that we do not cover customers/duty fees for European orders under £200

         

          Rest of the World Shipping Rates:

          • DHL Tracked Delivery (5-8 Working Days): £34.99
          • All orders above the value of £100 via DHL Tracked Delivery (5-8 Working Days Delivery): £9.99
          • All orders above the value of £150 are shipped for FREE via DHL 5-8 Working Days Delivery 

          Please note that we do not cover customers/duty fees for International orders under £200

           

          Please note that all orders ordered on a Bank Holiday will be shipped on the next working day. 

           

          CHRISTMAS RETURNS:

          Our returns timeframe will has been extended due to Christmas coming up! If you are not satisfied with our products, simply return the products, including the proof of purchase by 14th January 2022 and the item(s) must be returned in a perfect sale-able condition, with the tags still attached.

          Sale items may be exchanged but are non-refundable. 

          Upon receiving your returned item(s), exchanges will be sent out within 4-6 working days. All refunds will be processed within 14 days of receiving your goods.

            

          Before sending returns please fill in and include our returns form

          CLICK HERE TO DOWNLOAD RETURNS FORM

           For returns and exchanges please return to:

          NVLTY RETURNS

          PO BOX 18234

          BIRMINGHAM

          B35 9EN

          Please note that we do not cover any shipping costs for returns. For exchanges, the replacement item will be shipped out free of charge.