Shipping & Returns

SHIPPING:

Once orders are processed they are sent via DPD for UK orders and DHL for international order. 

Tracking information is automatically given to you once your order is shipped. You can then track the progress of your order via email and Mobile. 

UK Shipping Rates:

• DPD 1-3 Working Days Delivery - £4.99 
• DPD Saturday Delivery - £14.99 (Order Before 4PM Friday For Saturday Delivery)
• All orders above the value of £80 are shipped for FREE via DPD 1-3 Days Delivery

Please note the following: 

• Please note that all orders ordered on weekends will be dispatched the Next Working Day. Eg. A order placed on Saturday or Sunday will be dispatched from Monday
• Orders placed on Bank Holiday will also be dispatched on the next working day. 

European Shipping Rates:

DPD Delivery

• All orders above the value of £200 are shipped for FREE via DHL 3-5 Working Days Delivery 

All other European orders are sent via DHL

• DHL Tracked Delivery (3-5 Working Days): £24.99
• All orders above the value of £100 via DHL Tracked Delivery (3-5 Working Days Delivery): £14.99
• All orders above the value of £200 are shipped for FREE via DHL 3-5 Working Days Delivery 

Please note that we do not cover customers/duty fees for European orders under £200

Rest of the World Shipping Rates:

• DHL Tracked Delivery (3-5 Working Days): £34.99
• All orders above the value of £100 via DHL Tracked Delivery (3-5 Working Days Delivery): £14.99
• All orders above the value of £200 are shipped for FREE via DHL 3-5 Working Days Delivery 

Please note that we do not cover customers/duty fees for International orders under £200

Please note that all orders ordered on a Bank Holiday will be shipped on the next working day. 

Customer Service Team Opening Times:

Monday – Friday (9:30am – 5:30pm) BST

RETURNS:

If you are not satisfied with our products or would like to exchange, simply return the products, including the proof of purchase within 14 working days. The item(s) must be returned in a perfect sale-able condition, with the tags still attached.

Sale items may be exchanged but are non-refundable. 

Upon receiving your returned item(s), exchanges will be sent out within 4-6 working days. All refunds will be processed within 14 days of receiving your goods.

Order placed between 18th November - 22nd December will be eligible to return up until the 14th January 2023*

Before sending returns please fill in and include our returns form

CLICK HERE TO DOWNLOAD RETURNS FORM

 For returns and exchanges please return to:

NVLTY RETURNS

PO BOX 18234

BIRMINGHAM

B35 9EN

Please note that we do not cover any shipping costs for returns. For exchanges, the replacement item will be shipped out free of charge.